Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.luneaofficial.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected data as “Device Information”.

We collect Device Information using the following technologies:

• Cookies – Data files placed on your device that often include an anonymous unique identifier. For more information, and how to disable cookies, visit: http://www.allaboutcookies.org

• Log files – Track actions occurring on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• Web beacons, tags, and pixels – Electronic files used to record information about how you browse the Site.

When you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number. We refer to this as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information we collect to:

• Fulfil any orders placed through the Site (including processing payment details, arranging shipping, and providing invoices/order confirmations)

• Communicate with you

• Screen orders for potential risk or fraud

• Provide you with information or advertising about our products or services (in line with your preferences)

We use Device Information to:

• Help screen for potential risk and fraud (especially IP address)

• Improve and optimise our Site (e.g., analytics on customer browsing behaviour, measuring the success of marketing campaigns)

Text Marketing Consent

By checking the sign-up box for text message offers and clicking “Continue to Shipping,” you consent to receive recurring automated marketing text messages at the number provided. These may be sent using an auto-dialer or other technology. Consent is not a condition of purchase. Message and data rates may apply. For more information, see our Terms of Service & Privacy Policy.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above. For example:

• We use Shopify to power our online store — learn more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy

• We use Google Analytics to help us understand how customers use the Site — learn more here: https://www.google.com/intl/en/policies/privacy/

• Opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

We may also share your Personal Information to comply with applicable laws, respond to lawful requests, or otherwise protect our rights.

Behavioural Advertising

We use your Personal Information to provide targeted ads or marketing communications we believe may interest you. To learn more about targeted advertising: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

Opt out here:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out via the Digital Advertising Alliance: http://optout.aboutads.info/

Do Not Track

We do not alter our Site’s data collection and use practices when we detect a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access, correct, update, or delete the personal information we hold about you. To exercise this right, please contact us via the details below.

We process your information to fulfil contracts we might have with you or otherwise to pursue our legitimate business interests. Please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will retain your Order Information for our records unless you request its deletion.

Changes

We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons.